When a new customer books a diagnosis online with Viking Service & Repair, the process is simple and convenient. By visiting our website and clicking the "Book Now" button, customers can easily schedule an appointment that suits their needs.
Once the service is selected, customers provide details about their appliance and the issue they're facing. They can choose a preferred date and time for the appointment, ensuring it fits into their busy schedule.
Upon completing the necessary information, customers receive a confirmation email and appointment reminder. Our skilled technician arrives punctually on the appointed day and initiates a thorough diagnosis of the appliance.
During the diagnosis, the technician carefully examines the appliance and identifies the problem. They offer a clear explanation, including a detailed estimate of the repair cost. If the customer agrees to the estimate, the technician can often start the repair immediately.
In cases where parts need to be ordered, the technician provides an estimated timeline for their arrival and the subsequent completion of the repair. Throughout the process, customers receive regular updates on the progress being made.
At Viking Service & Repair, we prioritize providing a seamless and hassle-free experience for our customers. From the moment they book with us until the repair is successfully completed, we strive to offer convenience, reliability, and exceptional service.